Cancellation Policy for Grooming, Self Dog Wash, Daycare Services and Dog Café Bookings
We understand that sometimes plans change, and we’ve created a cancellation policy to accommodate different situations:
- Cancellation more than 48 hours before the appointment: You will receive a full refund.
- Cancellation between 24 and 48 hours before the appointment: We will charge either £30 or 50% of the total booking amount, whichever is lower.
- Cancellation less than 24 hours before the appointment or no-show: The full amount of the booking will be charged.
We appreciate your understanding and cooperation to help us manage our schedule and provide the best service for all our customers.